FREQUENTLY ASKED QUESTIONS

Who is Krystii Melaine and what does she do?

Krystii Melaine is an award-winning professional artist. She has been painting traditional realism and Western subjects for more than 30 years. Krystii has recently set her imagination free to create beautiful modern art and The Angel Series as well.

Who can buy fine art?

Everyone! All art lovers are welcome to purchase original paintings or order giclée prints. Simply choose your favorite works of art, check out with our easy online shopping cart, then anticipate the fun of opening your box and hanging your new painting on the wall.

Why should I sign up to be a Studio Insider?

Our inventory of original paintings is small and exclusive by design, but ever-changing as paintings are sold and Krystii creates new pieces to add to the collections. Join our Studio Insider email list to receive new art alerts direct to your inbox. You will be among the first to know when new paintings are available. 

Can you paint something specially for my space?

Yes. Krystii loves collaborating with interior designers, fine art consultants, and art collectors to create tailored solutions for your spaces. You communicate directly with the artist to fulfill the requirements of your project. Start with ideas from the collections, order a variation on an original series, or tell Krystii about your space to brainstorm ideas. Krystii is an expert at matching color swatches, recommending sizes and shapes to work with your design, and finding innovative solutions for empty walls. We can provide concept images of the proposed painting in photos of your space. Fixed price quotes are given before work starts on your painting. 

How long does a Couture or custom painting take?

Special orders are scheduled in the order they are received, and according to your required delivery date. Some paintings take longer than others, so place your order early and we will work with you on a payment plan and delivery schedule that suits your project. 

I missed out on a new painting. Can you paint another one for me?

Yes. While Krystii never repeats an original painting exactly, many of her paintings are part of a series that you can contribute to by ordering a custom variation. Call or email us to discuss your space and requirements. 

How do I know if a painting will fit my wall and whether I'll like it?

If you aren't sure if a painting is right for your space, send us a photo of the room with a standard sheet of paper taped to the wall for scale. We will digitally place the painting in your room to show you how it will look. This is a free service to help you choose your perfect painting. 

I didn't find anything I like on your website. Do you have other options available?

Yes. Krystii can paint just about anything you want as a special order, or create a custom giclée design to your specifications. We also have a large catalog of sold paintings to draw on for ideas. If Krystii can't create what you want, we have a network of other artists across the USA that we can connect you with. Just tell us what you need and we will happily work with you to find a solution.

Do you sell prints, and what is a Giclée?

Yes. Giclées are high quality printed reproductions. Our giclée collection will continue to grow as we add new images, but most original paintings can be ordered as giclées. A selection of recommended sizes and substrate options are listed for easy purchase. If you need a special size, different substrate, bulk order for a hospitality or healthcare project, or any other variation, contact Krystii to discuss your needs. All giclée reproductions are printed to order and everything can be customized, but because they are special orders, returns are generally not accepted unless there is a flaw in the production.

How accurate are colors on your website?

While we try to ensure colors appear as close as possible to the original image, they may vary on your screen. Giclée colors may also vary slightly with the printing process and different substrates. If you are unsure or if color matching is critical, please contact us for an accurate description or send us a swatch for color matching.

What are your shipping terms?

Shipping is free within the continental USA. Original studio inventory paintings ship in one to two weeks from Cody, Wyoming, by UPS Ground. Giclée prints ship in one to two weeks. Special orders depend on the artist's schedule. We can hold paintings or print orders until you are ready for them. Expedited processing and express shipping are sometimes available - contact us for a price. See our shipping policy for further information.

Do you ship internationally?"
Yes. We can ship almost anywhere in the world. International shipping is calculated at checkout. If you have any problems with your address for shipping or the quote doesn't look right, please contact us before placing your order and we will provide an accurate shipping price. 

Do you offer a payment plan?

Yes. You can set up a payment plan with the Shop Pay button on each product page. Or we can arrange a payment plan directly, with delivery of your painting or print once the full payment has been made.

Can I cancel an order?

If your order has not yet been processed, we can cancel it. Please call us to ensure we receive your cancellation before processing.

We are always here to help you beautify the world with more fine art. Feel free to contact us with any questions. Contact Krystii Melaine